Deaf and Hard of Hearing Student Services Guidelines

Main Office: A255 Murphy Hall (310) 825-1501 voice, (310) 825-9656 fax
Proctoring Center: A242 Murphy Hall (310) 825-2651

Welcome to UCLA and to the Center for Accessible Education (CAE). As a new student at UCLA, we hope you will enable us to help you have a rich academic and personal experience. The CAE is here to assist you in receiving equal educational opportunities. The CAE staff members value, respect, and encourage your independence.

UCLA's Center for Accessible Education is mandated by federal and state law as well as University policy to provide academic support services to students with permanent and temporary disabilities who have a verifiable disability-based need. Services are available, upon request, to assist you in completing your academic requirements and to attend campus programs and activities. These guidelines describe the procedure for obtaining these services.

Qualifying for Services

Once you have been accepted to the University, you will need to register with the CAE. Contact the CAE to make an appointment with the appropriate CAE Advisor before your term starts.  Please bring an audiogram and/or other documentation of your hearing loss to the appointment.

Available Services

Assistive Listening Devices

Assistive listening devices are available for students who are hard of hearing. These devices are specialized wireless microphone systems; the professor wears a miniature microphone and the student has a small receiver with a volume control. The signal is sent by FM radio waves or infrared light. Background noises are eliminated and the student hears the teacher's voice clearly.

The CAE has infra-red receiving units which are available for loan to be used in the following rooms which have a built-in infrared system:

  • Boelter 2444, 3400, 5249, 5264, 5436
  • Botany 325 Bunche 1209B, 2209A
  • Dodd 121, 146, 147, 161, 175
  • Fowler A103B, A139
  • Franz 1178, 1260
  • Geology 3656
  • Haines A2, A18, A25, A44, 39, 118, 220
  • Humanities A51, A65, 135, 169,
  • Kaufman 101
  • Kinsey Pavilion 1200B, 1220B, 1240B
  • LaKretz 100, 101, 110, 120
  • Life Sciences 4127
  • Math Sciences 4000A, 5200, 5225, 5233, 6229
  • Moore 100
  • Perloff 1102
  • Physics & Astronomy 1425, 1434A, 1749, 2434, 2748
  • Public Policy 1222, 1234, 1246, 2214, 2232, 2238, 2242
  • Rolfe 1200 Royce 190, 362
  • WG Young CS 24, 50, 76,
  • WG Young 2200, 4216


A student with mild to moderate hearing loss may qualify for notetaking service if the student is unable to take notes in class due to hearing impairment.  Students who are Deaf or hard of hearing may find that their ability to take notes is limited if they are lip-reading the teacher or watching the interpreter. Students should make an appointment with their CAE Counselor to request notetaking services. Should you qualify for notetaking services, you will be instructed on how to use Clockwork for making your specific notetaking request.

Realtime Captioning (also called CART)

Depending on the severity of your hearing loss, as confirmed by an audiogram you supply, the CAE may approve you for captioning. Realtime Captionists are stenographers (similar to those used in court) who connect their steno-machines to a laptop computer. The words of the lecture come up instantaneously on the screen of the laptop computer for the student's viewing. Students who are Deaf or hard of hearing find this service useful since it allows them to understand fully class lectures and discussions. Within 24 hours of the class, the captionist will email you a transcript of the lecture. Please be advised this transcript is only for your use: Please do not share it with classmates, publishers, or post it online. 

Sign Language Interpreters

Sign Language interpreters may be provided again, dependent on your audiogram and preferred communication style, to assist communication between Deaf and hearing people for classes, academic requirements and University activities. Interpreters usually sit in front of the class, facing the students. They will sign simultaneously what is spoken and will voice (in English) simultaneously what the Deaf person signs. To insure quality of service to students and the best working conditions for our Interpreters, the CAE provides team interpreting for classes of more than one hour in length. Interpreters will alternate approximately every half hour.

Interpreters are not participants in class. Sometimes people unfamiliar with the interpreting process will direct their questions to the interpreter. The student or interpreter should encourage the person to talk directly to the Deaf student. This will encourage more fluent and efficient communication.

Student Responsibilities

Before the Session begins

Please register with the CAE prior to the start of your first quarter or semester at UCLA. You must complete an in person intake appointment and submit verification of hearing loss. We will need to know your class schedule approximately one month before school starts in order to have services arranged for the first day of class. Make an appointment with your CAE Counselor to discuss services.

Enrolling in Class

  • Incoming, undergraduate students will register for classes during the Orientation Program. Try to select an early orientation time if possible. Let the CAE know of your class schedule as soon as it is determined.
  • Continuing undergraduate students may use priority enrollment through the CAE to select their classes. Request that your name be placed on the priority enrollment list.
  • Graduate students will enroll in classes through their individual departments.
    Please keep the CAE informed of any changes in your address and e-mail information so that we may send you information on registration and other correspondence.

Letter to Professors

The CAE will send a letter to your professors letting them know that you will be in class and describing the Captioning or Interpreting services you will have. We will also request access to the class website for your interpreter or captionist.

Department of Rehabilitation Clients

If you are a client of the Department of Rehabilitation, make sure your Authorization for Services Form is emailed to us and Student Accounting Services at If you have Department of Rehabilitation support for books or parking, contact the CAE for how to process that support.

Changes or Additions of Services

For meetings with professors, review sessions, field trips, exams, class assignments or other times when you need additional services, inform the CAE at least one week in advance of your request for service. We understand that professors sometimes make last minute assignments which may require service. Please notify the Coordinator as soon as possible of these additional needs.

Missing Class

If you are not planning to attend class for any reason, please notify the CAE as soon as possible so that the service people may be sent to another assignment.

Arriving Late to Class

The Interpreters and Captionists will wait at the class for 5 minutes for each half hour of scheduled class time e.g., 10 minutes for a 1 hour class, 15 minutes for a 1 1/2 hour class, etc. After waiting the appropriate amount of time the Interpreters or Captionist may be sent to another assignment.


Please notify the office of any in class tests. As a general practice, the CAE does not send an Interpreter or Captionist when an exam is scheduled unless you make a specific request for one. Final exams and midterms are handled on a special request basis; they are at different times, may be in different locations, and often require different types of service. Please contact the CAE to make the proper arrangements.


To avoid any miscommunication, please do not relay any messages regarding captioning or interpreting through your Captionist or Interpreters. Please communicate directly with the CAE by e-mail, by coming into the office in Murphy Hall A-255 or by calling (310) 825-1501 (voice) or (310) 825-9656 (fax).

How to Resolve Service Delivery Problems

It is fair to say that even with the best efforts of everyone involved with your service delivery at UCLA, a problem may occur. If this should happen, we strongly encourage you to let us know so that we can work together to solve the problem as quickly as possible. Experience has shown us that many times a problem arises because of a misunderstanding or miscommunication; therefore, clarification can be a quick and effective solution. We can help to resolve problems you may have with your service providers, professors, TA's or Departments. It is often best to discuss the issue with the person involved first, and if a satisfactory resolution cannot be reached, to then appeal to the person's supervisor or department chair. However, we can assist you with making this determination and should we be unable to resolve the problem in the CAE, we will refer you to appropriate on-campus resources that can help.

For any issue or problem, you will be treated with respect, receive a timely response to your inquiries, and will have your issues dealt with in a confidential manner (if so requested). Retaliation in any form against persons who file complaints is prohibited by disability-related law and University policy. We encourage you to bring up any issues or problems as soon as possible, give clear and detailed information and be respectful of those people with whom you are working.

The Americans with Disabilities Act (ADA) requires the University to adopt and publish procedures to resolve problems regarding access to the educational program for persons with disabilities. An individual who believes he or she has been discriminated against on the basis of disability should contact UCLA ADA/504 Compliance Officer, Monroe Gorden at (310) 825-1514, or via email at If you wish to know more about your rights as a disabled person under Federal and State law and University policy, the CAE can refer you to the appropriate entity.


Please communicate with your service provider(s) and the CAE on a regular basis to let them know how your services are meeting your needs. Remember, communication is the key to success. Welcome to UCLA. We hope your stay is productive and enriching. Gook Luck!

If you would like these Guidelines in an alternative format, contact the Center for Accessible Education at (310) 825-1501 voice or (310) 825-9656 fax.

Deaf and Hard of Hearing Student Services Guidelines 07/01/2016