Being prepared can help you handle unexpected requests. Despite all possible efforts to create an accessible event, some participants may request accommodations on the day of the event. UCLA is obligated to make its best effort (but not extraordinary effort) to provide access if the request is reasonable and can be readily accomplished. Staff awareness and sensitivity are essential to successfully complying with this obligation. Be conversant with the terms used to convey positive communication with persons with disabilities. Terms such as “wheelchair bound” and “handicapped” are examples of outdated terms that present disability in negative terms. More information about People First Language and tips on communicating with and about people with disabilities can be found online.